FAQs

Frequently Asked Questions (FAQs)

Welcome to the Sorenza FAQs! Here you'll find answers to some common questions about our store, products, and services. If you can't find the information you're looking for, feel free to contact our customer service team for assistance.

1. How can I place an order? You can place an order on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping information, select your preferred payment method, and complete your purchase.

2. What payment methods do you accept? We accept payments via credit card (Visa, Mastercard, American Express), debit card, PayPal, and other secure payment methods. You can select your preferred payment option during checkout.

3. How do I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

4. What is your return policy? We offer a 30-day money back guarantee on eligible products. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Please review our Refund Policy for more details.

5. Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on your location. You can view the available shipping options during checkout.

6. How can I contact customer service? You can contact our customer service team by emailing [customer service email] or calling [customer service phone number]. Our representatives are available to assist you with any questions or concerns you may have.

7. Are your products ethically sourced? We strive to source our products ethically and responsibly. We work closely with our suppliers to ensure fair labor practices and environmental sustainability throughout our supply chain.

8. Can I cancel or modify my order after it has been placed? Once an order has been submitted, it may not be possible to cancel or modify it. However, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

9. Do you offer gift wrapping or personalized messages? At this time, we do not offer gift wrapping or personalized messages. However, we're always looking for ways to improve our services, so we appreciate your feedback on additional features you'd like to see.

10. How can I stay updated on new products and promotions? To stay updated on new products, promotions, and exclusive offers, you can sign up for our newsletter on our website. You can also follow us on social media for the latest updates and announcements.

We hope these FAQs have been helpful! If you have any other questions, don't hesitate to reach out to us. Thank you for choosing Sorenza for your shopping needs.